The questions offices actually ask

PropertyDesk is a cloud-based property management and accounting system for rental offices and property management companies in the United Arab Emirates. It manages landlords, buildings, units, tenants, contracts, post-dated cheques, commissions, VAT invoicing, maintenance and legal cases on top of a full double-entry ledger, with every screen available in English and Arabic. It runs in a browser and starts at AED 349 a month.

It suits UAE rental offices, property management companies and landlords with managed portfolios, from a handful of units to several hundred. It is not built for hotels or short-stay rentals, for listing syndication to property portals, or for markets outside the UAE. Very large developers running thousands of mixed-use units are usually better served by an enterprise ERP.

Yes — a genuine double-entry ledger, not a summary of income and expenses. It has 31 accounts, 32 voucher templates covering real rental transactions, eight financial reports (trial balance, profit and loss, balance sheet, VAT, receivables aging, tenant ledger, owner statement and landlord ledger), period locking, journal reversal and an immutable audit log. Staff choose a named template rather than picking accounts themselves.

Because in an agency arrangement it is not the office's income. Rent collected on a landlord's behalf is a liability owed to that landlord, so it credits the landlord funds payable account rather than rental income. The office's own revenue is its management fee, its letting commission and its other service fees. Booking rent as income overstates revenue and produces a VAT position an office cannot defend.

For a rental office, yes, and that is the usual reason offices move. The ledger, the reports, the VAT treatment and the audit trail are all built in, and transactions generated by operations — a cheque clearing, an invoice paid, a repair completed, a lawyer's fee — post their own journals as they happen. Everything exports to CSV, so an external accountant can still work in their own tools. Have your accountant test it before switching; our accounting page publishes the exact journal for sixteen scenarios for that purpose.

Seven, covering rent, management fees whether deducted or separately billed, letting commission, NOC fees, renewal and administration fees, late payment penalties and custom items. Each produces an A4 tax invoice carrying your TRN and a 5% VAT breakdown, which can be emailed to the client with a delivery log. Credit notes carry their own document sequence, as required, and are never applied by editing the original invoice.

Yes. Recurring schedules issue invoices on a chosen day each month, including the last day of the month where that is what you mean. A schedule can stop on a date or after a set number of invoices, and invoices for one landlord across several contracts can be bundled into a single document.

Usually a single day. Six bulk importers load landlords, buildings, units, tenants, contracts and cheques from CSV, and relationships between them are matched by name and contract number rather than retyped. Spreadsheets do not need to be tidy or match a template first — sorting that out is the ordinary first step of a migration.

Yes. You write a rule in plain language — for example, that a change to a landlord's bank name or IBAN must be approved by the manager. A matching change is not saved; it is captured as a before-and-after comparison for an approver to accept or reject, and the record is locked from further editing until they decide. Approved changes are then applied through the system's normal save path, so everything downstream behaves as if the change had been made directly.

Yes, through a read-only portal. The landlord receives a sign-in link by email — there is no password and no user account on your system — and sees only their own properties, leases, cheque schedule, statement, maintenance, cases and invoices. There is no landlord-facing endpoint that writes data, sign-in tokens are stored only as hashes, and record identifiers in URLs are re-verified so one landlord can never reach another's records.

Yes. On the first of every month each landlord is emailed a portfolio statement covering occupancy, cheques received, income and contract changes. It carries your branding rather than ours, goes out in the landlord's preferred language, and requires no action from your staff.

No native app. The system is responsive and works in a phone browser, which covers checking the day's cheques and contracts, but a dedicated iOS or Android app does not exist today.

No on both counts. There is no tenant self-service portal — the portal is for landlords only — and there is no online rent-collection payment gateway. Rent is collected the way UAE offices collect it, principally by post-dated cheque and bank transfer, and PropertyDesk tracks that rather than processing card payments.